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Hurricane Dorian blew threw Hatteras Village N.C. with wind gusts up to 100 MPH. the morning of 9-6-19.We met up with David from Kaiser and he immediately came to do an assessment of our home. He climbed the roof with a Go-Pro attached to headgear then flew the drone to capture additional damage to the siding. We discussed our options settled on a fair price and David and his crew came the next day and made the repairs. Just want to give a big shout out to Kaiser, David and crew for the efforts they made to get our family home back to normal. Stay safe as you help others in need. Terry & Family
Customers always write when there are problems. This is not the case and is the exact opposite. Matt Maudlin exemplifies the best representative I have ever seen in construction industry. He simply makes Kaiser a company people want to use. From the time the hang tags were put on neighborhood doors after a hail storm to post construction follow up Matt was on the job. We did the initial meet when he inspected our roof, he contacted my insurance company, he met with our insurance company, he reviewed their approved claim for completeness, he explained to me in fine detail (that I required) every line item on the claim, explained who got what monies when (that I required), wrote the contract and was on site the entire time construction was taking place. And, he did an additional follow up visit a couple days after construction was completed to make sure I was satisfied. He was always on time, courteous, professional and had his Kaiser colors on. His knowledge of the entire process including the financials is total. That’s is what I call exceptional customer service! Because of what Matt did I freely offered to be a reference for him and Kaiser. The guy simply believes in going the extra mile and should be commended for doing so!!!
Kaiser Roofing finished our new roof in April of this year. Every step of the process was very professionally executed. Dan Billings is the most conscientious project manager I have ever seen. His Attention to detail is unsurpassed. The project was started and completed in a timely fashion. Every evening the debris on property was picked up. I believe Kaiser is a Fantastic Roofing company.
Working with Scott Kaiser was an incredible experience. He was extremely courteous and professional in all our interactions. It was a pleasure working with his staff and I would definitely recommend Scott and his team to anyone with hurricane or hail damage.
Cleaned up very well!
They did a fantastic job and cleaned up great!
I was 2 days overdue with baby #2 when a maple tree came crashing down onto our roof. Needless to say, I was a little stressed that I needed a roof in a pinch. A friend recommended Kaiser and they came through with everything we needed and then some. They worked with our insurance to provide everything we needed for the repairs and were very thorough with the work. Our roof was in place the week after the baby came- there was no way to get the papers signed as I was in the hospital when everything was finalized. I am thrilled with our roof- it looks fantastic (best looking roof in the neighborhood, if I might say) and I know that if we have any problems, I can call Kaiser and they will stand behind their work. Great customer service, great product.
Great job with installation and helping to coordinate the replacement with insurance company. Jamie was a big help in getting everything accomplished and easy to work with.
Dan was the BEST! He met with the insurance agent and explained everything!
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